Subscription & Billing
Where can I see current plans and prices?
Use the Pricing page and review the product, usage unit, billing period, and renewal terms shown before payment. Use your dashboard for account-specific balances and usage.
What is the difference between basic usage and a subscription?
Without a subscription, service calls are billed at standard rates. Subscriptions offer plan-specific rates and benefits, with discounts ranging from 10% to 50%. Choose a plan based on your expected usage, and check the rates and included usage for the product you use.
How do I subscribe?
Sign in to the dashboard, select the relevant product and plan, review the payment details, and complete checkout. Confirm the resulting subscription in your account.
Do you support automatic top-ups?
Yes. Contact our support team to enable automatic top-ups and specify your desired balance threshold and top-up amount. Once access is enabled, go to Dashboard > Billing > Payment Method, add a card, and click Turn On to activate the feature.
Can subscription balance pay for service calls?
Yes. You can use subscription Credits for service calls across all actors. Check your plan’s applicable services and remaining balance in the dashboard.
Can I use Credits without a subscription?
Yes. You can use Credits without a subscription. Subscription Credits expire at the end of the subscription period, while Team Credits purchased through direct top-ups never expire. Check the applicable product rate in the dashboard before starting work.
Can Credits be used to purchase a subscription?
The subscription FAQ states that Credits cannot purchase subscriptions. Complete the subscription through checkout.
Which balance is used first?
For accounts using the documented subscription-balance and Credits model, subscription balance is deducted first, then Credits. Review your account’s balance model before applying this rule to a package.
What happens when my package runs out?
Review renewal settings before reaching the limit. The Terms & Conditions describe automatic renewal when an eligible package expires or is fully consumed, if enabled. Without automatic renewal, arrange sufficient capacity before continuing.
Does unused subscription usage roll over?
The Pricing FAQ states that unused monthly subscription commitment does not roll over. Choose a plan that matches your actual usage, or consider an annual subscription for a longer credit validity period and greater discounts. Check any separately agreed terms for your account.
How do I upgrade my subscription?
Go to Dashboard > Subscription and click Upgrade on your current plan. After you pay for the new subscription, its billing period starts immediately, and you receive the higher plan’s discounts and support level.
How do I downgrade my subscription?
The documented downgrade flow is to cancel the existing subscription and select a new plan after expiry. Confirm the change timing with support if you need continuity.
How do I stop automatic renewal?
Open Billing in the dashboard and use the subscription cancellation controls. Check the resulting renewal status and effective date.
How do I add or change a payment method?
Use the payment options shown in checkout or your account’s billing flow. For a payment-method problem, contact support with the transaction reference and time. Do not send card numbers, security codes, or banking credentials.
Why does a displayed starting price differ from my usage charge?
Compare the same product, operation, usage unit, package, and date. Starting prices do not necessarily describe the operation you ran. For a review, provide the quoted price and a redacted usage record together.
Are charges refunded automatically when I cancel?
No automatic refund should be assumed. The Refund Policy in the Terms & Conditions says paid subscriptions, Credits, and billed extra requests are generally non-refundable except where required by law; discretionary requests are considered individually. Contact support for a review.
Can a completed AI Scraper task be charged if I do not fetch it?
Yes. Producing a result can incur a charge even if your application does not retrieve it. Save completed results promptly and investigate failed delivery separately from execution.
Do all products charge in the same way?
No single rule should be applied across products. Review the rate and usage unit for the product and operation you use. For Web Unlocker, the product overview describes per-request billing for successful requests.
How do I request a custom plan?
Send the product, target sources, expected monthly volume, peak concurrency, and operational requirements through Contact Support. The team can discuss a plan for that workload.
How do I report a payment, invoice, or balance discrepancy?
Contact support with your account email, transaction reference, date, amount and currency, and the affected usage period. Explain what you expected and what the dashboard shows. Attach redacted records so the team can locate the transaction.
Choose another category from the FAQ navigation, or contact support.