Help Center
Find answers about your account, products, developer tools, and billing. Start with a topic below, or contact support with the details of the issue you are investigating.
Contact Support ยท Service Status
Find help by topic
Expand FAQ in the navigation to choose a question category, or open a category below.
- General & Account: Account access, API keys, product selection, and shared concepts.
- Agent Browser: Browser connections, sessions, profiles, and page automation.
- Crawl: Single-page collection, batch jobs, website crawling, and results.
- AI Scraper: AI engines, prompts, task results, and webhooks.
- Web Unlocker: URL requests, JavaScript rendering, response content, and timeouts.
- Proxies: Proxy types, authentication, routing, and connection issues.
- Scraping API: Google Search API, Amazon Scraper, TikTok Scraper, and Shopee Scraper.
- Developer Tools: Scrapeless MCP, SDKs, CLI, and integrations.
- Subscription & Billing: Plans, usage, renewals, payments, and billing questions.
Resolve a problem
| What you are seeing | Start here |
|---|---|
| You cannot sign in or authenticate a request | General & Account |
| A browser cannot connect or a page times out | Agent Browser |
| A collection job has incomplete or missing results | Crawl, AI Scraper, or Scraping API |
| A URL returns unexpected content | Web Unlocker |
| A proxy rejects credentials or cannot connect | Proxies |
| An MCP client or SDK integration fails | Developer Tools |
| A charge, renewal, or balance needs review | Subscription & Billing |
For step-by-step diagnosis, open the Troubleshooting section in the documentation for the product or tool you are using. If a previously working integration starts failing across multiple requests, check Service Status for relevant incidents before changing your configuration.
New to Scrapeless?
Use Choose the right product to select a service and the Quickstart to send your first request. The API Reference covers endpoint parameters and response schemas.
Get help from the team
Open Contact Support for support channels and a request template. Include the product, time of the issue, and relevant task or session identifiers. Redact credentials and sensitive data before sharing diagnostics.